What to Do When Someone Steals Your Mail and Packages

What to do if your package gets stolen

Here’s what you can do if you know your package has been stolen. 

Contact the delivery carrier

Most of the major delivery companies have dedicated systems in place to deal with stolen packages so your next best move is to contact them. FedEx, UPS, USPS, and Amazon all have claims sites where you can let them know what happened so they can try and assist you with getting back your package. 

File a police report 

Another option you have if you think your package was actually stolen is to file a police report with your local authorities. There likely won’t be much they can do, especially if there are no witnesses, but if others in your area also report robberies, the police will have more to go on and will be more likely to catch the culprits. Additionally, a police report will help if you end up needing to file an insurance claim to be reimbursed for your stolen items.

Contact the sender for a possible refund or replacement

The next thing you should do is contact the sender of the packages. If it’s a company, they may simply send a replacement following a report that their package was never delivered or went missing — especially large companies like Amazon. Others may not send a replacement but might reimburse you for the cost of the items. Make sure you keep your order number, tracking number, and any other relevant information in case they need it to help you.

Not every company can afford policies like this, but some might still try and help you, or make an exception, especially if you are able to provide them with evidence. If you have a video of the package being stolen, that’s obviously helpful, but it could also help if you have a notice of the delivery to send in, so that the company can confirm that a package was actually delivered on their end.


What to Do When Someone Steals Your Mail

#1 File a Police Report

Only 10% of package theft reports actually get resolved. The rule here is if you don’t file a report, you’ll never know if package theft will ever be resolved. Do it as soon as you know your package is stolen.

You can file a report by calling 9-1-1 in most cities.

#2 File a Report with the Postal Inspectors Office

If you see someone suspicious near a mailbox or see them steal mail, call police immediately, then report it to Postal Inspectors by calling 877-876-2455 or by filling out their online form.

Instructions to File Online:

  1. Visit postalinspectors.uspis.gov and click on “File a Complaint” to alert the Postal Inspectors office.
  2. You should also file a police report at the nearest police station. Call 9-1-1 to file a police report.
  3. Lastly, the Federal Trade Commission (FTC) won’t necessarily help with your individual case, but you can fill out a complaint form at www.ftccomplaintassistant.gov to help guide their national investigations.

Mail theft is a felony that carries a sentence of up to five years in prison and fines of up to $250,000.

You should call the police and report it.

#3 Talk to Your Neighbors

Ask residents in and around your building if they saw anything or grabbed a package by mistake. They may not realize that their mail might have been stolen too.

This also puts everyone on the watch for suspicious behavior.

#4 Call The Retailer and File a Claim

Most retailers will offer a refund or replacement of the lost item. All you have to do is call in and let them know what steps you’ve already taken to track your lost package.

Be mindful that this does not work all the time.

Many retailers may also deny your claim if you’re a repeat offender. To them, it looks like you’re up to no good if you keep “losing” your packages.

It’s best to prevent it from happening in the first place so that retailers do not ban you from purchasing from them.

#5 Look for Evidence

If you live in an apartment building, ask for security footage that could show proof of the theft.

Look through your dumpster to determine if someone from within your building might have stolen your packages.

And finally, request your HOA or property management to install cameras to deter thieves and protect you and your neighbors from package theft.

#6 Set a Fraud Alert

If you lost important documents with personal information, contact one of the three major credit bureaus: Equifax, Experian or TransUnion.

Set up an alert for when someone makes a credit inquiry using your personal information.

#7 Monitor Your Credit Report

Sign-up for Credit Karma and get alerts for any signs of identity theft. Credit Karma is free to sign-up and use to keep track of your credit score.

Check your credit score reports regularly to make sure nothing foul has happened with your personal information.


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How can I prove someone stole my mail?

Asked By: Mina Gabriel Date created: Mar 25, 2022

Report suspected mail losses to Postal Inspectors by calling 877-876-2455 or at www.uspis.gov. Keep Registered Mail separate from other mail.

Answered By: Brian Clozel Date created: Mar 25, 2022

Amazon Logistics Customer Service

Amazon Customer Service handles all inquiries for Amazon Logistics. You can contact them if you need to reschedule a delivery or with any other questions you may have.

Delivery Information

If no one is at the address when delivery is attempted, Amazon Logistics will leave the package in a secure location. If no secure location is available, or the delivery requires someone to be present, Amazon Logistics will send an e-mail to the e-mail address on file. Amazon Logistics will make three delivery attempts on consecutive days. If the third delivery attempt is unsuccessful your package will be returned to Amazon for a refund. You may find that the tracking will sometimes show that a package has been delivered, but you haven’t received it. In these instances, check to see if the package was left with a receptionist or neighbor. To avoid disturbing you, our drivers will knock on the door, ring the doorbell, or directly contact you for delivery only between the hours of 8:00 am – 8:00 pm local time.

What do I do if someone is using my address?

Asked By: Eng.Fouad Date created: Mar 17, 2022

If someone is using your address without your permission, you can return unwanted mail to the sender, file complaints with the USPS and USPIS, or contact the police to stop the person from using your address.

Answered By: Starx Date created: Mar 19, 2022


Do USPS delivery agents ask for ID proof while handing over the parcel? No, USPS delivery agents don’t always ask for ID proof. They do that only at times of special delivery. Can a USPS package be delivered without being scanned? Generally, all the USPS packages are thoroughly scanned before getting delivered. Sometimes the USPS skips the acceptance scan, but that is not an issue because the product still gets delivered without getting lost. Can I see exactly where my USPS package is? Yes, you can absolutely track your USPS package, for which you need the tracking number you have to enter in the search bar of the official website of USPS. Moreover, you can also use the official USPS mobile app or call customer service to know the exact location of your package. Do USPS employees steal packages? Although it is quite rare because most of the employees are very honest and well versed with the consequences of doing such a thing, it may happen sometimes. If you face this kind of issue, you need to report this to the postal inspectors as soon as possible to track the product and get it back to you to ensure that you don’t incur a loss and get your package within the shortest time. Why was my package delivered to an agent? Okay, there is no need to panic as this means that the package is delivered to someone who will then give that to you. Generally, a family member at the destination address plays the role of an agent and accepts the parcel before giving it to you. Can someone else pick up my package? This is a prevalent question asked by many people, and the answer is Yes, you can. But there are some terms and conditions that you need to follow. Most importantly, if someone collects the package on your behalf, then he or she needs to bring a valid photo ID issued by the government. Besides this, he or she has to provide connection proof to the named person and the address given for the delivery of the package. Usually, a family member collects the order on behalf of the named person. Why does my package on USPS say delivered and says Delivered to Agent, and I haven’t received it yet? Now you may think that your package is lost Or you have received a false notification. But that is not the truth. ‘Delivered to Agent’ means that the package has been delivered to someone who will then pass it on to you. This agent is generally a family member or an acquaintance who has some link with the addressee. What does “shipment transferred to authorized agent” mean? If a USPS operator makes an attempt to deliver your package but you are not available to accept it, they will seek someone to accept it on your behalf—usually a family member. The tracking record will then change to “delivered to agent”. The individual receiving the parcel is referred to as an agent, but it does not have to be an authorized individual. Packages frequently wind up with the local post office, and the USPS tracking system reflects this. If your shipment is given to an agent for final delivery, it’s most probably in the hands of the driver, who is on its way to deliver it to you or an agent. What is tendered to authorized agents for final delivery? It indicates your package was assigned to whatever delivery service was accessible at the moment and was the cheapest to complete the delivery procedure. Does tendered for delivery mean out for delivery? When a package is tendered, a notification containing an offer to carry the shipment is sent to a service provider. This occurs when FedEx transfers the package to the USPS but before it is “out for delivery.” Whenever you see “Tendered for Delivery” in your tracking details, it signifies your box has been transferred from FedEx, UPS, or DHL to the USPS, and they will be responsible for transferring it the rest of the way. How long does it take to deliver after being tendered? Normally, you will get your order within two days of receiving this email, however, this may take longer due to a variety of factors. If the tracking information does not change after a day or two, the best way is to contact the company from which you ordered and request an update.


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Once you receive the package, you need to sign the form. Take your passport and the whole kit to the nearest mailbox.

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Melanie Weir Freelance author Melanie Weir is a freelance author for Insider, mainly focusing on the Tech Reference section, but occasionally contributing to Lifestyle and Entertainment topics as well. She is also a freelance writer for ScreenRant, and is the Lead Weekend News Editor at TheThings.com. In her spare time she writes plays for both stage and screen. She can be reached at melanie.weir1008@gmail.com, or through LinkedIn. Read more Read less


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