How To Find Missing Files In Itunes

1. Retrieve missing album artwork though iTunes

If you fine some missing album artwork in your iTunes, first you should allow iTunes itself to find it. Go to File > Library > Get Album Artwork. Once you agree to the disclaimer that pops up, iTunes will automatically try to find cover art. This process may take a few minutes if you have a large collection. And also be preparedif iTunes doesn’t find the lacking artwork. There are CDs imported into iTunes that aren’t sold in the iTunes store. Or sometimes iTunes may have the album, but cannot link it with the CD version you imported.

What does a cloud with an exclamation point mean in iTunes?

Answer: A: Sounds like the iTunes Match library is missing or corrupt. The exclaimation point in the cloud icon means (from “This icon may be displayed if the song file is corrupt or if there was an error uploading the song. Try updating iTunes Match (


How do I find all the music files on my computer?

Open any audio software you may have on your computer. Go to the “File” menu, choose “Open”, and browse your computer folders. Any audio files that reside on your computer in any folder will be available to open when you come to a folder.

If a song is missing

Make sure that all of your devices have Sync Library turned on, and that they’re signed in with the same Apple ID.

If you’re still missing a song that you added from the Apple Music catalogue, the song might have been removed from Apple Music or could be available under a different file name. Try searching Apple Music for the song, then add it to your library.

I can’t see my previous iTunes purchases in OS X

If you’ve opened your Purchases window in OS X and you don’t see the media files you downloaded then the first thing to do is check you’re looking at all your purchases. A tab at the top enables you to view by:

  • All.
  • Not in My Library.

If the Not in My Library tab is selected, any tracks you have already downloaded will not be shown. Click All to check if they are listed.

iTunes media missing? Check your login details

If your iTunes media is still missing underneath the All tab, make sure that are logged in using the correct account. Here is how to check your Store details:

  • Mac. Open iTunes and choose Store > View Account. Ensure that the email you are using matches the one you purchased music from. If not choose Store > Sign Out and Store > Sign In. Enter the Apple ID you used to make the purchase and password.
  • iOS. Open Settings > iTunes and App Store and check the Apple ID. If it does not match the one you used to make purchases, tap Apple ID > Sign Out. Then Apple ID and sign in using the correct account.

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How to Fix the Error for Multiple Missing Music Files (External Hard Drive)

If you run your entire iTunes Library from an external hard drive, the link between the songs and iTunes can be lost from time to time, especially after the hard drive has been unplugged. To re-establish the link between iTunes and your library, complete the following steps:

  1. Select iTunes (Mac) or Edit (Windows), and then select Preferences.

  2. In General Preferences, select the Advanced tab.

  3. In Advanced Preferences, go to the iTunes Media folder location section, then select Change.

  4. In Change iTunes Media Folder Location, browse to and select the iTunes Media folder on the external hard drive, and then select Select Folder.

  5. In Advanced Preferences, select OK.

  6. iTunes will now know where to find your files, and you should be able to listen to your music again.

How to Fix the Error for a Single Missing Music File

If iTunes displays an exclamation point beside a single song in your iTunes Library, complete the following steps:

  1. In iTunes, double-click the song with the exclamation point next to it.

  2. In the dialog box that appears, select Locate.

  3. Locate the missing song on the local or external hard drive, select the file, then select Open.

  4. If iTunes offers to use the same location to find other files that may be missing from your iTunes Library, select Find Files.

  5. In the dialog box that appears, select OK.

  6. Select the song in iTunes to play it. The exclamation point should be gone.

    This method doesn't move the location of the music file. Instead, it updates where iTunes expects to find the file.


Find Missing Tracks in iTunes

Tune Sweeper contains the ability to find and list all missing or ‘dead’ tracks in your iTunes library, i.e. tracks that iTunes shows with an exclamation point. A missing track is a track listed in iTunes but whose file on your hard drive is missing.

To see which tracks are missing in your iTunes library, select the ‘Missing Tracks’ tab at the top of Tune Sweeper. Tune Sweeper will then scan your iTunes library.

Once Tune Sweeper has scanned your iTunes library,

Once Tune Sweeper has scanned your iTunes library, it will display all of the missing tracks in iTunes in one list.

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